We do not grant refunds, but we reserve the right to let customers reschedule their tours for better weather or to attend a tour on the next day if they are late, but this is not guaranteed. It is important that each group arrive to the start location on time. If you are late, you can try to catch us as we walk back across Kimball theater 30-45 minutes into the tour, or you can try to find us at the campus of William and Mary.
In the event of inclement weather, we advise guests to plan ahead and bring an umbrella or poncho. However, in the event that we cancel a tour for whatever reason, we will grant a 100% discount.
Please note that it is customer’s responsibility to arrive to the correct tour location on time. Refunds will not be given for those that arrive late or cannot find the meeting location.